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FAQs
 

 

TECHNICAL FAQs

 
 
 
I was affected by the tornadoes in Oklahoma. How do I file a claim?
Call our 24 hour claims hotline 1-800-333-2860. Report your claim through a PC or smartphone by visiting the claims page. [http://www.anpac.com/claims/report-a-claim/] Learn about additional assistance by visiting our Storm Recovery page. [http://www.anpac.com/safety/disasters/tornado/recent/]
 
How do I file a death claim?
The American National family understands that the loss of a loved one can be overwhelming. That's why we do our best to make the process of filing a claim as simple as possible. You can file a death claim by calling our Life and Annuity Claims Center Mon.-Fri., 8:00 a.m. to 4:30 p.m. Central time at 1-800-615-7372. A claims service associate will guide you through the claim process.
 
How can I check the status of a death claim?
To check the status of a submitted claim, you can call our Life and Annuity Claims Center Mon.-Fri., 8:00 a.m. to 4:30 p.m. CST at 1-800-615-7372.
 
What if I want to change my current premium payment mode?
You can make a premium mode change by contacting our Life Contact Center Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST at 1-800-899-6806 or your American National agent. Please keep in mind that policy changes or inquiries can be made only by the owner of the policy.
 
What's the date on my last life insurance premium payment?
You can obtain detailed payment information by contacting our Life Contact Center Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST at 1-800-899-6806 or your American National agent. Please keep in mind that policy changes or inquiries can be made only by the owner of the policy.
 
How can I reinstate a lapsed policy?
Completion of an Application for Reinstatement form is usually required for a lapsed policy to be considered for reinstatement. The payment of any missed or past due premium(s) is also required. You can contact our Life Contact Center Mon.-Fri. 7:30 a.m.to 5:00 p.m. CST at 1-800-899-6806 or your American National agent for help with policy reinstatement inquiries.
 
How do I get information about my policy values?
You can obtain detailed policy information by contacting our Life Contact Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST, or your American National agent. Please keep in mind that policy changes or inquiries can be made only by the owner of the policy.
 
How do I change my personal information (i.e., address, phone number, email)?
You can update your personal information by contacting our Life Contact Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST, or your American National agent. Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
How do I change my Beneficiary?
Completion of the Change of Beneficiary form is needed. You can locate the form under the Forms section of the anico.com Website. You can also contact your American National agent, or our Life Contact Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. Central time, for assistance.
 
Where can I find an agent after moving to another state?
If you've moved to another state, your current agent may still be able to help you, but if not, you may request a new servicing agent by contacting our Life and Annuity Contact Center. For life insurance inquiries, call 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. For annuity policy inquiries, call 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
How do I request a policy search?
Completion of the Identification Questionnaire form is needed. You can locate the form under the Forms section of the anico.com Website. You can also contact your American National agent, or our Life Contact Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST, for assistance.
 
What do I do if I've lost my policy?
Completion of the Request for Duplicate Policy or Certificate form is needed. A small transaction cost must be included with the request (check or money order accepted). You can locate the form under the Forms section of the anico.com Website. You can also contact your American National agent, or our Life Contact Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. CST, for assistance.
 
How can I contact a Customer Service Representative about my insurance policy?
You can speak to a Customer Service Associate by contacting our Life and Annuity Contact Center.  For life insurance inquiries, call 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST.  For annuity policy inquiries, call 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST.  Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
How do I make changes to my Personal Insurance policy like adding or removing a car or a driver?
You should contact your local American National agent, or call our property and casualty service center at 417-887-0220.
 
What do I do if I haven't received my new auto insurance cards in the mail?
You should contact your local American National agent, or call our property and casualty service center at 417-887-0220. You may also print your ID cards online by going to Client Services at www.anpac.com
 
Where do I locate my account number if I do not have my Insurance Policy?
To inquire about your policy number, you can contact your American National agent, or call our Life and Annuity Contact Center. For life insurance inquiries, call 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. For annuity policy inquiries, call 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
Who do I contact if I have a question on my premium billing notice?
For billing inquiries, you can contact your American National agent, or call our Life and Annuity Contact Center. For life insurance inquiries, call 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. For annuity policy inquiries, call 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
How do I pay my life insurance bill?
If you have a billing notice, send your check or money order payment to the address listed on the notice. If you are unable to locate a billing notice, you can obtain payment information by contacting our Life Contact Center at 1-800-899-6806, Mon.-Fri., 7:30 a.m.to 5:00 p.m. Central time, or your American National agent. Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
How do I find information about my personal insurance claim?
You should contact your local American National agent, or call our property and casualty service center at 417-887-0220.
I was involved in an accident with someone who is insured by you; how do I file a claim?
Contact the claims office at 800-333-2860
How do I get information on my life insurance policy, annuity, or 401K written through your company?
You can speak to a Customer Service Associate by contacting our Life and Annuity Contact Center. For life insurance inquiries, call 1-800-899-6806, Mon.-Fri., 7:30 a.m. to 5:00 p.m. CST. For annuity policy inquiries, call 1-800-252-9546, Mon.-Thu., 7:30 a.m. to 5:00 p.m, and Fri., 8:00 a.m. to 4:30 p.m. CST. Please keep in mind that policy changes or inquiries can only be made by the owner of the policy.
 
 

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